Your most unhappy customers are your greatest source of learning.
“I want every product plan to try and go overboard on Internet features.”
“The Braun design department was always involved in self-initiated design studies alongside the usual daily workload. I believe that it is very important for designers to have the creative space to develop and refine their own ideas. Most of our studies never went into production—for various reasons—but they often gave important impulses to product development and our regular design work.”