I don’t know what’s the matter with people: they don’t learn by understanding; they learn by some other way—by rote, or something. Their knowledge is so fragile!
Feynman contrasts genuine understanding with learning by rote. His criticism is that memorised knowledge may allow someone to repeat facts, formulas or procedures without understanding why they are true or how they relate to other ideas. Because such knowledge depends heavily on familiar wording or situations, it can break down when a problem is presented in a new form.
The quotation reflects Feynman’s broader emphasis on conceptual understanding. Knowledge becomes more robust when a learner can explain an idea in their own words, connect it to underlying principles and apply it in unfamiliar circumstances. His use of the word “fragile” points to the limits of recall without comprehension: information may be retained, but it is difficult to adapt or extend. The remark therefore supports approaches to education that prioritise reasoning, explanation and application alongside memory.